EXPRESS NATIONWIDE LOGISTICS

Shipping & Delivery Policy

Last updated: September 2026. Reliable, fast, and trackable express shipping across 19,000+ pincodes in India.

7-Day Window Hassle-free size exchanges & returns
24-48 Hr Dispatch Express delivery across 19,000+ pincodes
Doorstep Pickup Automated via Wapas Laao portal

01 Order Dispatch & Processing Time

All NAIVASTRA orders are fulfilled directly from our central warehouse studio in Ludhiana, Punjab. Orders are processed, inspected, and dispatched within 24 to 48 business hours of order placement (excluding Sundays and national holidays).

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Orders placed before 12:00 PM IST on business days are prioritized for same-day or next-day dispatch.

02 Estimated Delivery Timelines

We partner with premier express logistics services (Bluedart, Delhivery, Xpressbees) to ensure your parcel arrives safely:

  • Tier-1 Metro Cities: 2 to 4 business days after dispatch.
  • Rest of India (Tier-2 & Tier-3 Cities): 4 to 6 business days after dispatch.
  • Special Regions (North East & J&K): 5 to 7 business days after dispatch.
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You will receive an automated tracking SMS and WhatsApp update as soon as your package leaves our studio.

03 Shipping Charges & Free Delivery Threshold

Prepaid Orders: We offer FREE Shipping across India on all prepaid orders exceeding ₹999. A nominal ₹79 shipping fee applies for prepaid orders below ₹999.

Cash on Delivery (COD) Orders: COD orders incur a nominal processing fee of ₹99 to cover doorstep cash collection charges.

04 Cash on Delivery (COD) Order Verification

To prevent non-delivery and fraudulent orders, all COD orders undergo an automated WhatsApp or SMS verification step before dispatch.

Please ensure your mobile number and shipping address details (House No., Street Name, Landmark, and 6-digit Pincode) are complete and accurate.

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If a COD order cannot be verified via WhatsApp/Call within 48 hours, it may be automatically cancelled.

05 Address Changes & Package Tracking

If you need to update your delivery address prior to dispatch, please contact customer support immediately at +91 8446490155 or email naivastra@gmail.com.

Once dispatched, live tracking can be monitored via the link sent to your SMS/Email or through our Wapas Laao Track Order portal.