NAIVASTRA GUARANTEE & SERVICE

Refund & Exchange Policy

Last updated: September 2026. Designed to ensure complete peace of mind with 7-day automated doorstep exchanges.

7-Day Window Hassle-free size exchanges & returns
24-48 Hr Dispatch Express delivery across 19,000+ pincodes
Doorstep Pickup Automated via Wapas Laao portal

01 7-Day Return & Exchange Window

At NAIVASTRA, we take pride in our heavyweight luxury fabrics and precision fits. If your item does not fit as expected or you wish to request a return, you can initiate a request within 7 days from the delivery date.

All requests are processed seamlessly through our automated Wapas Laao Return Portal.

💡
Launch our self-service portal anytime at NAIVASTRA.com/pages/returns to enter your Order Number and schedule doorstep pickup.

02 Item Eligibility & Condition Criteria

To ensure fairness and maintain luxury hygiene standards, items returned or exchanged must comply with the following:

  • Garments must be unworn, unwashed, and in pristine original condition.
  • All original NAIVASTRA neck labels, hang tags, and protective zip pouches must remain attached.
  • Items must be free from scents (perfume/cologne), pet hair, or fabric strain.
💡
Items showing signs of wash treatments, wear, or missing tags will not be eligible for exchange or refund.

03 Size Exchange Process

We offer Free Size Exchanges across India. If you need a larger oversized fit or a smaller tailored size:

  1. Log into the Wapas Laao portal and select your preferred replacement size.
  2. Our courier partner will collect the item from your doorstep.
  3. Once picked up and verified, your replacement garment is dispatched via Express Courier within 24-48 hours.
💡
First-time size exchanges are completely free of reverse logistics charges.

04 Refund Methods (Prepaid & COD)

Once your returned item reaches our Ludhiana studio and passes quality inspection:

Prepaid Orders (Card/UPI/NetBanking): Refund is credited directly back to the original source account within 3 to 5 business days.

Cash on Delivery (COD) Orders: Refund is issued as an instant NAIVASTRA Store Credit Gift Card (valid for 12 months) or transferred via direct UPI upon bank detail verification.

💡
Shipping fees or COD handling fees paid at the time of purchase are non-refundable.

05 Damaged, Defective or Incorrect Items

Every garment undergoes a 3-point inspection prior to dispatch. However, if you receive a damaged or incorrect garment:

Please report it to our team within 48 hours of delivery with unboxing photos/video via WhatsApp at +91 8446490155 or email at naivastra@gmail.com. We will immediately arrange an urgent priority exchange or 100% full refund.