Frequently Asked Questions

Once your order is dispatched, you will receive an SMS and email notification with your tracking link. You can also track your order directly on our website using your Order Number and registered Mobile/Email via our Returns & Tracking page.

Express orders are dispatched within 24 to 48 hours. Metro cities typically receive deliveries within 2-4 business days, while rest of India locations take 4-6 business days.

We offer a hassle-free 7-day return and exchange policy. Simply visit our Wapas Laao Return Portal, enter your Order Number and Mobile/Email, select your desired exchange size or return option, and our logistics team will schedule a doorstep pickup.

Most NAIVASTRA drops feature an intentional oversized and relaxed boxy fit. If you prefer a standard tailored fit, we recommend ordering one size down from your usual size. Check the individual product page size guide for exact chest and length measurements.

To preserve graphic prints and fabric elasticity:

• Machine wash cold inside out with mild detergent.
• Do not tumble dry; air dry flat or hang dry in shade.
• Do not iron directly over high-density printed areas or embroidery.

We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD) across serviceable pincodes in India.

Yes, Cash on Delivery is available for most pincodes across India. A nominal COD verification fee may apply at checkout.

You can reach our concierge support team via:

• Phone / Call: +91 8446490155
• WhatsApp Chat: +91 8446490155
• Email: naivastra@gmail.com
• Studio Address: 48 SF Eldeco Estate, Ludhiana, Punjab - 141013 (DILPREET SINGH)